Refunds & cancellations

Before work begins

To cancel a Kundali request, contact KGS Astro as soon as possible with your name and payment reference. If payment has been received and personalized work has not started, we will review cancellation and refund eligibility with you.

After personalized work begins

A Kundali is prepared for the birth details supplied. A change of mind after preparation begins or after delivery is normally not eligible for cancellation. This does not prevent you from reporting an incorrect, incomplete or undelivered service, or exercising applicable consumer rights.

Incorrect details or delivery problems

If we made an error, contact us with the relevant details so we can investigate and arrange a correction, replacement or appropriate refund. If you supplied incorrect birth information, tell us promptly; we will explain whether a correction or a newly prepared report is needed before agreeing any additional work.

Pooja bookings

Cancellation or rescheduling depends on the confirmed date, ritual scope, materials and arrangements already made. The applicable terms must be discussed and confirmed with the quotation before payment. An enquiry form alone does not confirm a booking.

Refund processing

If a refund is approved, we will confirm the amount, method and expected processing time in writing. Payment-provider processing can add time. Please do not send full card details or passwords when contacting support.

Contact

KGS Astro · Noida, Uttar Pradesh, India
info@kgsastro.com
+91 9319663028